Responsible for customer engagement tasks such as health checks on deployed platforms, or responding to support requests and providing initial triage and support, all focused on helping to achieve customers business objectives alongside senior colleagues.
Develop meaningful relationships with key stakeholders within the customer as well as our vendors, adopting a consultative and prescriptive approach that inspires trust and confidence.
Develop troubleshooting proficiency and the ability to review and advise on deployment for any of our vendors products independently while keeping abreast of the dynamic Cybersecurity and enterprise IT landscape.
Develop troubleshooting proficiency and the ability to review and advise on deployment for any of our vendors products independently while keeping abreast of the dynamic Cybersecurity and enterprise IT landscape.
Updating systems and documentation on customer status and activities to assist senior colleagues in further engagements.
Experience using, deploying or supporting Windows and/or Unix, Linux systems.
Excellent written and verbal skills for documentation as part of customer interactions. An ability to clearly articulate to different audiences and bring the message across in a concise, professional manner.
Ability and willingness to travel to customer sites globally.
Ambitious individual with a ‘can do’ attitude.
The benefits we offer will vary based on location, but may include:
Cyberbridge Services Ltd is an equal opportunities employer